®IT infrastructure · Managed Service Provider
Your company's IT, managed.
eNerds is an ISO 9001 certified Managed Service Provider: we look after IT resources from design to day-to-day management.
We work closely with you to understand your challenges and objectives, and we keep running everything that sits beneath the software.
What we manage
Networks, servers, security and monitoring.
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IT management
Company infrastructure from design to maintenance, with help desk and proactive maintenance.
- 02
IT security
Firewalls, antivirus, penetration testing, incident response and data encryption.
- 03
Backup and disaster recovery
Scheduled copies, also on the cloud, encrypted and restorable in an emergency.
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Cloud services
Scalable solutions on AWS, OVHcloud and Hetzner, including migration.
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Virtualisation
Hyper-V, VMware and Proxmox to make better use of resources.
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Technical support
Support remotely, on site and by phone.
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Office 365
We manage our customers' Office 365 environments, together with the rest of the infrastructure.
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Hours packages
In addition to RMM monitoring, packages of technical support hours.
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Telephony
3CX phone systems in the cloud or on-premise, integrated with everyday work.
RMM
Remote monitoring and management.
RMM stands for Remote Monitoring and Management: a platform that keeps our customers' workstations, servers and network connected to us. We see the status of every machine, install updates, resolve alerts remotely and step in before a failure.
- 01
Continuous monitoring
CPU, memory, disks, services, antivirus protection and event log of workstations and servers, with threshold alerts.
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Automatic updates
Patches for Windows, macOS and Linux and for the most common programs, approved and scheduled outside working hours.
- 03
Remote access
We work on the device remotely, without waiting for an appointment and without travelling.
- 04
Scripts and automations
Repetitive tasks run on groups of devices, scheduled or launched when an alert is triggered.
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Network discovery
All the devices on the network detected and listed, including those nobody ever recorded.
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Hardware and software inventory
What is installed and where, so you can decide on licences, replacements and updates.
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Tickets and help desk
User requests and system alerts arrive in the same workflow.
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AI-assisted diagnosis
An assistant analyses the most common problems and proposes or carries out the fix, under our supervision.
- 09
Regular reports
The status of your systems, the updates installed and the work carried out, in a readable summary.
Beyond the RMM
Hour packages and Office 365.
In addition to monitoring, we offer hour packages for field service and we manage Office 365.
Security and backup
Security, backup and recovery.
Endpoint protection, firewalls and backups, chosen and configured together.
Antivirus, firewalls, incident response and data encryption; scheduled backups, including to the cloud, with disaster recovery.
- SophosEndpoint and firewall
- BitdefenderEnterprise antivirus
- WatchGuardFirewall and network
- AcronisBackup and cyber protection
- CheckMKIT monitoring
Cloud and virtualisation
Where your systems are best placed.
We assess the move to the cloud, plan it and carry it out.
Scalable cloud and virtualised servers, chosen according to your company's needs.
- AWSCloud
- OVHcloudEuropean cloud, EU data centres
- HetznerCloud and hosting
- Hyper-VVirtualisation
- VMwareVirtualisation
- ProxmoxVirtualisation and containers
Security · NIS 2
Ancharia and SimplySecurity.
With Ancharia, a cybersecurity company and member of the ACN network, we handle audits, risk assessment, NIS 2 compliance and incident notification.
SimplySecurity is our module for vulnerability management, linked in SimplyFlow to the NIS2 and Certifications modules: scope, deadlines and evidence are all kept in one place.
Outbound-only probe
It sits in the customer's network and only communicates outwards, with its own certificate. No ports are opened from the outside.
Discovery and scanning
The network with Nmap, vulnerabilities with Greenbone/OpenVAS, websites with Nuclei and OWASP ZAP in passive analysis only, plus TLS certificates and DNS.
Only what is authorised
It scans only what the customer has authorised in writing, network by network and domain by domain. The authorisation travels with the job, and the probe can refuse on its own.
PLCs and machinery excluded
Every device is classified. Active scanning is denied on industrial equipment.
A score that can say “I don't know”
If coverage is insufficient, no number is given.
Verified remediation
The remedy is linked to SimplyFlow's work orders and is checked with a targeted verification. A closed ticket does not close the vulnerability.
NIS 2, ISO 27001, ACN
Each capability states which measures and controls it can document. The evidence goes into the compliance modules as attachments, and the status of a measure is changed by a person.
Forensic log
Append-only, with a hash chain for each company.
A scan produces evidence, not compliance. SimplySecurity is not suited to active scanning of industrial or medical environments.
3CX phone system
3CX phone systems.
Unified communications over VoIP, so you can work from anywhere.
- VoIP phone system in the cloud or on-premise
- Integrated video conferencing
- iOS and Android mobile app
- Integration with CRM and Microsoft 365
- Company chat and messaging
- Calls linked to customers in SimplyFlow
Partners
Partners and expertise.
Gestionale Open
Support Centre for 20 years
vtenext
Partner for CRM and BPM
Acronis
Partner for backup and cyber protection
Sophos
Partner for endpoint and network security
3CX
Partner for VoIP phone systems
Let's review your systems.
Let's talk: we start from the current state of your systems, copies and access.